Return, Refund & Warranty Policy

1. 30-Day Return Policy

We want to ensure your fitness equipment fits your lifestyle and training goals. You have 30 days from the date you receive your product to decide if it meets your expectations and request a return.

2. Refund Conditions & Restocking Fees

Refund amounts are determined by the date the return is requested and the condition of the merchandise:

  • Returns within Days 1–30: You will receive a full 100% refund of the original purchase price, provided all standard return requirements outlined below are met.
  • No Restocking Fees (Unopened Items): We do not charge any restocking fees if a product is returned within our standard 30-day window, provided it is in pristine, unopened, and original factory-sealed condition.

3. Restocking Fees & Special Product Conditions

A minimum 15% restocking fee (or higher depending on the item and its wear) will be deducted from your refund if your return falls under any of the following scenarios:

  • Missing Packaging or Components: The item is missing its original box, internal structural packing materials, hardware kits, manuals, or tools.
  • Altered Condition: The item, its structural components, or retail packaging has been written on, taped, torn, or altered from its original state.
  • Signs of Assembly or Cosmetic Wear: If an item shows signs of physical assembly, testing, superficial scratches, or cosmetic wear from limited use.

4. Non-Returnable Items & Exceptions

Certain products cannot be returned under any circumstances due to health, hygiene, and safety regulations:

  • Hygiene Items: Used yoga mats, resistance bands, heart rate monitors, and wearable fitness apparel.
  • Sale Items & Gift Cards: All purchases of discounted final sale items or digital/physical gift cards are final.

5. Product Warranty

All equipment includes an independent, comprehensive 1-year warranty from the date of purchase.

  • Scope of Coverage: This warranty applies strictly to manufacturing defects and the labor required to repair or replace the defective components.
  • Exclusions: The warranty does not cover issues arising from consumer misuse, improper assembly, overload exceeding stated weight capacities, or accidental physical damage.

6. Warranty Eligibility & Equipment Condition

To qualify for a warranty repair or component replacement, the equipment must undergo an inspection by our service team. Your warranty is immediately voided and service will be denied if the item shows signs of:

  • Misuse & Overloading: Evidence of structural stress caused by exceeding maximum weight ratings or commercial use of residential-grade equipment.
  • Consumer Damage & Neglect: Dropped weights, torn upholstery from sharp objects, or structural damage from improper home assembly.
  • Environmental Damage: Storage in non-climate-controlled environments resulting in rust, corrosion from moisture, or exposure to outdoor elements.

7. How to Start a Return or Warranty Claim

  • Step 1: Contact our support team directly {HERE} for all standard returns or warranty requests.
  • Step 2: If your request is accepted, we will email you a prepaid return shipping label alongside detailed instructions on how and where to ship your package.
  • Important Packing Rule: Heavy equipment sent back to us without first requesting an official authorization via email will be rejected at the loading dock.

8. Damages, Issues, & Order Discrepancies

Please inspect your freight or package shipment immediately upon reception. Contact us {HERE} right away if:

  • The item has structural manufacturing defects out of the box.
  • The item was physically damaged during shipping transit.
  • You received incorrect components or are missing parts of your assembly hardware.

9. Exchanges

The fastest way to exchange an item is to return the gear you currently have using our standard return process. Once your return is received and accepted, you can make a separate, independent purchase for the new equipment on our storefront.

10. European Union 14-Day Cooling-Off Period

Notwithstanding the standard policies above, if your merchandise is being shipped directly into the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification. The item must still meet our standard eligibility criteria (unused, in original packaging, with proof of purchase).

11. Refund Processing Timelines

  • Inspection: We will notify you via email once we have received and physically inspected your returned item to confirm whether the refund is approved.
  • Original Payment Method: If approved, you will be automatically refunded on your original payment method within 7 business days.
  • Escalation: If more than 15 business days have passed since your return was formally approved and you have not received your funds, please contact us immediately {HERE}