General Questions
I don’t see my question here. What should I do?
Please contact us and send us a message. We are happy to help.
We are always working to improve our FAQ, so your question may help us update this page.
Where are you located?
We are located in the suburbs of Chicago.
Shipping
My package says delivered, but I never received it. What should I do?
Please contact us right away with your order number. We will look into it and help you.
What shipping carriers do you use?
We use different carriers depending on your location.
United States: UPS, FedEx, USPS, and local carriers
United Kingdom: Royal Mail, DPD UK, DHL, UPS, FedEx, and local carriers
Canada: UPS, FedEx, Canada Post, and local carriers
European Union: DHL, UPS, FedEx, local postal services, and local carriers
Why is my shipping taking longer than expected?
Shipping may take longer because of holidays, carrier delays, weather, customs, high order volume, or other things outside of our control.
If you have questions about your order, please contact us. We’ll be happy to help.
Where do you ship?
We ship to the United States, United Kingdom, Canada, and the European Union.
How much does shipping cost?
Shipping is free. We pay for the shipping.
Do you ship to PO Boxes or APO/FPO/DPO addresses?
Yes, we ship to PO Boxes.
For APO, FPO, and DPO addresses in the U.S., we can ship as long as USPS can deliver to that address.
How long does shipping take?
We do our best to ship orders by the next business day.
Estimated delivery times are:
United States and Canada: 3–5 business days
United Kingdom and European Union: 5–7 business days
Orders
Can I cancel my order?
Yes, you can cancel your order as long as it has not shipped yet.
Once your order has shipped, we cannot cancel it. You would need to start a return after the item arrives.
I am missing an item from my order. What should I do?
Please contact us right away with your order number. We will make it right.
Damaged or Incorrect Items
My product arrived damaged. What should I do?
Please contact us right away with your order number. We will make it right.
I received the wrong item. What should I do?
Please contact us right away with your order number. We will send the correct item and make it right.
Returns & Refunds
How do returns work?
We offer 30-day full refunds on all products.
We will provide a paid return label. Please place the product back in the box, attach the return label, and ship it back to us.
Once we receive your return, it usually takes about 1 business day to process your refund.
I don’t know how to return a product. What should I do?
Contact us with your order number, and we will help you with the return process.
If I open a return, can I keep the product?
No. To receive a refund, the product must be returned to us.
How long does it take to receive my refund?
Once we receive your returned product, it usually takes about 1 business day for us to process the refund.
Your bank or payment provider may take additional time to post the refund to your account.